Returns and Refund Policy

Where European distance-contract rules apply, consumers may withdraw from an eligible purchase within 14 days of physically receiving the goods without giving a reason. For orders delivered in several shipments, the starting date follows applicable law. An unequivocal notice sent within the deadline is sufficient.

Use the contact form on this website or email info@vareisse.com. Include your name, order number and affected items where possible. A reason may help customer care but is not required for statutory withdrawal. Customer care will provide authorised return instructions. The address printed on a parcel may belong to a logistics centre and may not be the correct return destination.

After valid withdrawal, products must be returned without delay and normally within the following 14 days unless more favourable rules apply. Keep the dispatch receipt and tracking code as proof of compliance.

Clothing may be tried on as reasonably possible in a physical shop to assess fit and characteristics. Where possible, return labels, accessories and original packaging. Missing original packaging does not automatically remove the statutory withdrawal right. Excessive handling beyond what is necessary may, only where lawful, result in a reduction corresponding to the loss in value.

Vareisse provides free return shipping for eligible items within Europe when the procedure authorised by customer care is followed. Depending on the shipment, a prepaid label, drop-off point or another return method may be provided. Independently purchased expensive return services are not automatically reimbursed without prior authorisation or a legal obligation.

The return destination may differ from the parcel’s origin or the seller’s registered office. The authorised destination is supplied in the return instructions. To avoid delays, do not send parcels to unconfirmed addresses.

For valid statutory withdrawal, Vareisse refunds amounts due within legal deadlines, normally no later than 14 days after receiving the notice. For physical goods, reimbursement may be withheld where lawful until the goods arrive or proof of dispatch is provided, whichever occurs first. Refunds normally use the original payment method and incur no additional refund fees for the consumer. Final crediting times may depend on the payment intermediary.

A statutory withdrawal refund includes the price of returned products and original standard delivery charges that must be reimbursed by law. Voluntarily selected supplements for delivery more expensive than the standard option may be excluded where permitted.

If an item is incorrect, defective, incomplete or materially different from its description, use the contact form on this website or email info@vareisse.com. Include the order and problem. Photos or videos, if available, may help assessment but do not remove guarantee rights. Where required, the seller bears necessary costs of repair, replacement or other remedies owed to consumers. No 24- or 48-hour reporting limit automatically cancels statutory rights.

For purchases covered by European rules, the conformity guarantee normally lasts at least two years from delivery. Consumers may receive statutory remedies such as repair or replacement and, where appropriate, a price reduction or contract termination with a refund. The remedy depends on the defect and legal conditions; an immediate refund is not necessarily the first remedy for every non-conformity.

If you choose an unwanted size, colour or variant, you may use the right of withdrawal where applicable and the return procedure. A direct exchange is not guaranteed for every item; a return followed by a new order may be offered. This is different from an incorrect delivery attributable to the seller.

The law may provide exceptions for clearly personalised goods, goods made to individual specifications or certain sealed products that cannot be returned for health or hygiene reasons once opened. Applicability depends on the actual product: clothing is not excluded solely because it is discounted or purchased in a promotion. Statutory guarantees for defects and non-conformity always remain.

If you wish to cancel a newly placed order, use the contact form on this website or email info@vareisse.com. Preparation may already have started through automated systems or external suppliers, so stopping dispatch is not guaranteed. Withdrawal rights after delivery remain applicable.

Failed delivery caused by refusal or non-collection is assessed according to the circumstances, applicable law and information given to the consumer. Costs or deductions apply only where lawful. Refusing delivery does not necessarily amount to a formal withdrawal notice.

Use the tracked return service indicated by Vareisse and keep proof. If a refund has been issued but not credited, check with your bank or payment provider, then use the contact form on this website or email info@vareisse.com. Include the order number.

The seller may proportionately investigate requests showing anomalies or potentially fraudulent behaviour without unlawfully limiting withdrawal, guarantees or other mandatory remedies.

For returns, product issues, refund information and order enquiries, use the contact form on this website or email info@vareisse.com. Seller: Aurex Commerce FZ-LLC, with its registered office at CWIP1628, Compass Building – Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Legal form: Free Zone Limited Liability Company (FZ-LLC). Region: Emirate of Ras Al Khaimah. Registration number: 0000004097695 (RAKEZ Registrar of Companies). Licence number: 46002783. Registration authority: Ras Al Khaimah Economic Zone Authority (RAKEZ).